AppRent Features


Work Order Management

  • Stay on top of work orders so no work orders slip through the cracks
  • Go paperless for work orders to save money, resources, and time
  • Minimize data entry with automation
  • Keep track of work orders waiting for parts or supplies
  • Search through work orders in the same style as searching on Amazon or Google
  • Share knowledge easily by exporting and downloading custom reports
  • See a unit’s work order history with one glance
  • Improve management of emergencies to increase accountability
  • Reduce response times in emergency situations and decrease risk
  • Ensure proper tracking and management of code violations
  • Save money by reducing the amount of time it takes to fix violations
  • Maintain the data integrity of work orders with immutable, hard-coded data
  • Save time with bulk actions for assigning and unassigning technicians
  • Cancel and reopen work orders with bulk actions to streamline your workflow
  • Use advanced bulk actions for outsourcing to or ordering from vendors
  • Get recommendations from our AI for smarter work order assignments
  • Allow our AI to determine the category of each work order to facilitate requests
  • Evenly distribute the workload with better tracking of individual workloads
  • Keep tabs on all work orders with a transparent timeline or linear view
  • Improve communication with instant English<–>Spanish translations
  • Efficient documentation of work orders with real-time notes and images from residents and technicians
  • Centralized documentation with all notes, files, and images in one place for each work order


Resident Communication

  • Keep residents in the know with real-time and automatic work order status updates via email and text
  • Enable residents to easily create new work orders
  • Remove residents’ guess work—our AI will auto assign the most appropriate category
  • Residents can attach documents, photos, and videos to their work orders
  • Give residents full control of callbacks—if a resident is not satisfied, they can reopen their work order as incomplete
  • As soon as a request is assigned, the resident will know who their technician is
  • Residents receive a photo of the technician before they arrive for better sense of security
  • Send important information to every resident in a unit with a single text or email
  • Built-in CRM for tracking all emails sent to residents
  • Empower residents to rate and comment on their completed work orders
  • Automatically notify managers and supervisors when a negative review is submitted
  • Use historical completion data to give residents more accurate estimates


Technician Management

  • Know exactly who’s working on what and where in real-time with a live activity feed
  • Track and manage the performance of each technician individually
  • Get real feedback about technicians from residents with ratings and comments
  • Keep track of average completion times, for both individuals and teams
  • Get visual insights from statistics such as the average callback percentage
  • Encourage and motivate workers with performance badges
  • Use machine learning to determine and track each technician’s skill levels and proficiencies
  • Increase employee engagement with our user-friendly and intuitive app
  • Give top performers recognition with tech leaderboards
  • Improve communication with our fully bilingual interface
  • Allow technicians to work from any mobile device


Vendor Management

  • Create and manage a list of trusted and proven vendors
  • Comprehensive overview of current work orders assigned to third-party vendors
  • Track efficiency with a complete history of work orders finished and average completion times
  • Review the average callback percentage for vendors for increased accountability
  • Keep an eye on the performance of each vendor individually
  • Enable residents to rate vendors and centralize feedback for future reference
  • Transparent and accessible performance analytics about vendors
  • Use data and analytics to improve overall vendor performance
  • Streamline vendor workflows for increased resident satisfaction


Digital Make Ready Board

  • Bring your white board into the digital world of the 2020s
  • See updates and additions simultaneously for improved communication
  • Automatic timestamps create accurate historical tracking
  • Keep tabs on upcoming moveouts for timely turnovers
  • Schedule and assign make ready tasks in advanced for smoother transitions
  • Color code assignments to differentiate between on-site technicians and third-party vendors
  • Track and manage the progress on on-site turnover teams with real-time updates
  • Improve third-party vendor management with automatic and timely updates
  • Increase accountability with insights about completion times
  • See exactly how many make ready tasks each technician or vendor completed
  • Customize the make ready board to fit the needs of each property
  • Manage the make ready board from anywhere and on any device
  • Instant, accurate, and accessible data reduces vacancy loss with faster turnover times


Smart Insights and Analytics

  • Daily reports about work orders and make ready tasks
  • Customize reports to maximize readability and usability
  • Clear, easy-to-read data visualization with detailed charts and graphs for tracking performance trends
  • Personalized data insights for better management and strategic growth
  • Data-driven decisions increase efficiency, productivity, and NOI
  • Remove guess work when making critical decisions with comprehensive data
  • Get feedback highlighting successes and opportunities for growth
  • Use data to prioritize tasks and focus on what’s most important
  • Give recognition to top performers with a data-driven badge system
  • Improve morale and increase employee retention by rewarding high achievers
  • Automatically push important data to stakeholders and managers
  • Compare KPIs with a quick snapshot of the current period versus the previous week, month, or year
  • Side-by-side data comparisons between properties, technicians, and vendors
  • All the tools needed to forecast and schedule overall maintenance needs
  • Built-in, cloud-based security for data, reports, and analytics


Included with AppRent

  • Cloud-based file management stores property files safely and securely
  • Generate emails in minutes with built-in, customizable email templates
  • Integrates with existing property management platforms to save time and money with automated and seamless syncing
  • Support from and collaboration with the entire AppRent team